Herb Tyson

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  1. Mercury says:

    Hi Herb, I am having difficulty trying to put my problem into words but I hope you can make sense of it.
    I have just bought your book on Word 2010 and at the top of page 4 you tell of the evolution of Word. You talk about a giant leap from Word 11 to Word 12 and then to Word 2010. Would I be correct in thinking that Word 12 relates to Word 2007.
    The reason I ask is because I have a new PC running Windows 7 Home Premium 32/64 bit which came with Microsoft Works preinstalled. I myself then purchased Microsoft Office Home and Student 2010.
    Windows Updates are prompting me to download and install a whole lot of updates in relation to Office 2007. I would have said that I did not have Office 2007 on my PC but when I check my program files for the 32 bit system (you probably know that there is a set of program files for the 32 bit and also for the 64 bit system in Win 7) I find that as well as a folder for Office 14 there is a folder for Office 12. The program files for the 64 bit system just show a folder for Office 14.
    Would Office 12 relate to Word 2007. If so it must be included in the Home and Student 2010 I installed. Do you think that is the reason I am getting told of windows updates for Office 2007.

  2. herbt3 says:

    Office 12/Word 12 are Office 2007/Word 2007. They skipped 13 (for superstitious reasons), and Office 14 is the same thing as Office 2010.

    Many new computers come with trial versions of Office 2007… which I suspect is what happened in your case. If you go into Programs and Features in the Control Panel, you will probably show two different versions of Office as being installed. Simply remove Office 2007, and you should be fine. None of your settings or document files will be removed.

    Hopefully… Windows Update will then no longer nag you about updates for Office 2007… but, unfortunately, that doesn’t always happen. However, if Windows continues to offer those updates, right click on them and choose Hide so that they don’t show, assuming you aren’t just accepting updates automatically.

    Good luck!

  3. Mercury says:

    Hi Herb I must thank you for your quick response. Can I prevail upon your good nature one more time.
    I find myself in a bit of a peculiar situation. I know for instance that on my new PC there was a trial version of the Norton Internet Security Suite and I uninstalled it. At that time I looked for other trial stuff in order to uninstall it as well but there did not appear to be any more. No Office programmes are listed on the accompanying software from where I purchased the PC.
    I followed your instructions and went into Programs and Features to see if I could find Office 2007 but all that is recorded there is Microsoft Works, Microsoft Office Powerpoint Viewer 2007 and Microsoft Office Home and Student 2010. There is no sign of Office 12. Even doing a search did not show up Office 12 although I have to say the search facility in Windows 7 leaves a lot to be desired.
    So it would appear that there is no way for me to uninstall Office 12 as I can’t find any installation. I suppose I could delete the Office 12 folder hoping that said deletion does not affect my Office 14 installation but I must say it is not what I would call a satisfactory situation.

    Have you any further advice to offer please.

    By the way I have windows updates set to ‘check for updates but let me choose whether to download or install them’. I prefer any installations to be under my control as much as possible and not just downloaded as a matter of course.

  4. herbt3 says:

    Works often comes with Word 2007/12. So, you might click on Works in Programs and Features, choose Change, and see if Word 2007 is separately shown there (when I do that, my only option is Reinstall, but you might have a different set of options). If not, then it might be an artifact of having the PowerPoint 2007 viewer, in which case, you’re stuck having to hide those updates in the future to keep from being plagued by them.

  5. Mercury says:

    I only have the one option like yourself so it looks as if I am stuck with things as they are but many thanks for your advice and for trying to help me. I really appreciate it.

  6. James Li says:


    Reading your book Word 2010 Bible, and on page 61 it begins to refer to Appendix A. Can’t find it anywhere. Any help appreciated.

    Friendship, Maine

  7. herbt3 says:

    Sorry about that! It was an editorial oversight… there wasn’t room for any appendices. We missed that reference, which should have been omitted.

  8. Michael D says:

    OK Appendix A is not in the book. Is it replaced by the “Interactive Word Menu”?
    Thanks for your books, I have used the “Bibles” for versions on Windows and they have always been worth it. A little humor always helps. Keep it up.

    Michael D

  9. herbt3 says:

    Yes. The appendix seemed redundant given the availability of the interactive guide.

  10. Cynthia says:

    I need help, please, in the printing area. Under ‘print all pages’ I am not able to click the option ‘custom range’. Can you help?? Thank you.

  11. herbt3 says:

    I can’t replicate that issue. Does this happen with all documents, or just one document?

    If it happens with all documents, does it happen if you start Word in Safe mode? To start Word in Save mode, click Windows’ start button, type winword /safe, and press Enter.

  12. Michelle says:

    Herb: This must be a way to do the following. I don’t want a hyperlink to work by having to use Ctrl + Click. Please tell me there is a way to create the hyperlink such that the user can simply click the blue/underlined text to follow the link. Thanks Herb.

  13. herbt3 says:

    Yes, but it’s up to the user to choose the alternative. In Word Options (File – Options in Word 2010), click the Advanced tab. The 4th option down specifies Ctrl+Click for following links. If you remove the check, then you’ll be able to just click. But, this behavior doesn’t attach to the document–it’s part of each user’s own settings.

    The down side is that if you then want to select a hyperlink for formatting, etc., you won’t be able to do it by clicking. Instead, you would now have to use Ctrl+Click to select part of the hyperlink.

  14. Jeanine Healy says:

    Hi Herb, I’m having a Dickins of a time trying to minic a FrameMaker template that has run-in headings. I have a Heading 5 style set up as a linked-style with Body text as the next style. I want the body text on the same line as the heading, but it puts it below. I can use Alt-Ctrl-Enter to force the line up to the heading, but I think it would be nicer for the user to just press Enter and have the cursor remain on the same line. Can that be done? Thanks for your new Bible. I could never develop a template in 2010 without it.
    Best Regards,

  15. herbt3 says:

    If you need for there to be two styles on the same line, the only way is using a style separator, as you’ve discovered. But, then you have to teach your user a different action. Or maybe not…

    Since the user is using a template, there might be a way–using a macro, and assigning that macro to the Enter key while using that template. The macro would examine the current style, and if it’s Heading 5, it would then execute the following commands:

    Selection.Style = ActiveDocument.Styles(“Body Text”)

    If the current style isn’t Heading 5, the macro would then execute:


    All together, the macro might look like this:

    Sub ConditionalEnter()

    If Selection.Style = “Heading 5” Then
    Selection.Style = ActiveDocument.Styles(“Body Text”)
    End If
    End Sub

    Because Enter is a special key, to assign it, you’d need a macro. The following lines–which you could run in the Immediate window in the VB editor (or frame with Sub/End Sub and create a macro)–would make the key assignment. You would first create the conditional enter macro in the target template (which has to be a dotm file, rather than a dotx file), and then–while editing that template or a document based on it. Then, run the following lines in the Immediate window:

    CustomizationContext = ActiveDocument.AttachedTemplate
    KeyBindings.Add KeyCode:=BuildKeyCode(wdKeyReturn), KeyCategory:=wdKeyCategoryCommand, Command:=”ConditionalEnter”

    Note that the CustomizationContext line is one line, and the KeyBindings line is the second line, despite how it might look when wrapped here.

    If you haven’t used macros… you might need to bone up a little for this to make sense.

    Note that this is off the cuff, and I haven’t done any testing to see if there are unintended consequences. Just tossing off a possible solution. Note also that this key assignment should be saved as part of the template, so that it then gets used whenever the template is attached to a document.

  16. Amanda Aaron says:

    Dear Herb,

    Just found your blog and hope you might have a clue about a very frustrating Word problem I’ve been having. I upgraded to Office 2010 from 2003. I have a bunch of Word templates that have several hundred links to excel – both table links and links pasted as unformatted text.

    Periodically, Word 2010 freezes completely “Not Responding” then restarts itself and says my document is unreadable. It then recovers/repairs the contents of the document, and the only change is that a number of my table links disappear (they are converted to picture objects). I then re-paste my table links and wait for the next time this process occurs.

    Sometimes this crashing is sparked by a save followed by an attempt to print. Other times it just crashes with the Not Responding for apparently no reason.

    Any ideas why this may happen or what I can do to fix it? I’m losing hours of productivity each week!!

    Thanks in advance…

  17. herbt3 says:

    I can’t be sure, but my guess would be that it’s related to the fact that you have “several hundred links”. The more complex a document is, the more unstable it becomes. And, a lot of links can do it.

    Are these files in .dot/.doc format, or .dotx/.dotm/.docx format? If they’re in the old format, I would suggest trying the new format. I’ve found it to be a lot more stable and less susceptible to corruption and other issues. Not immune, mind you. But, less susceptible.

    If you’re already using the new format, my other suggestion would be to break documents into smaller and less complex files. It might be that there’s a specific corrupted link that’s causing the problem, and by breaking the file into smaller files, you might be able to isolate and identify the culprit.

  18. Jess White says:

    Dear Herb,

    Just stumbled on your site, and I must say…KUDOS! You are awesome!

    I have an issue I’ve struggled with for years with Word 2003, 2007, and 2010. I open a document from a created template, then at the end “Save As” and it does it, but then asks if I want to save the document template, as well (not the normal., the template off of which I create it). I’ll have the same template on 2 different computers, using it the same way, and some as the template question at the end, and some don’t. I haven’t been able to find an option that prevents it from happening.

    Please help if you can!

    Thanks in advance…
    jess 🙂

  19. herbt3 says:

    As a general principle, I like knowing when changes are being made to the underlying template–particularly since changing templates is how some Word viruses operation, but also when I might’ve changed the template absent-mindedly. The reminder makes me stop and think about whether I really want to commit the changes to disk, and if so… makes me think about whether I need to copy the changed template elsewhere so that my settings are synced.

    As to why it happens… it usually happens only when something stored in that template–such as a style or a macro–has changed during that session. It can also happen using some add-ins, but usually this applies only to changes to Normal.dotm.

    As far as I recall, there is no way to suppress the prompt for saving changes to templates other than Normal.dotm. To make it not happen for Normal.dotm (and, I don’t recommend this), check Tools – Options – Advanced – Save… the first option: Prompt before saving Normal template.

  20. Shirlan Clarke says:

    Hi Herb,

    Just found your site and thought that you could help since no one else can. I have had Office 2010 installed on my computer since November 2010. Last Christmas, however, I started having problems opening up office programs. So, I uninstalled and reinstalled and realized that I am still getting the same issue. After numerous attempts of doing this I gave up and uninstalled 2010 and installed office 2007. Now I am getting problems opening outlook 2007.
    I would really like to reinstall office 2010 but I am wondering if the problem I’m getting with office 2010 is linked to the outlook problem

    Please help.
    Thanks in advance.

  21. herbt3 says:

    What exactly happens when you open Office programs? And is it all of them, or just some of them? (And which suite do you have)

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