On page 718 of the Word 2007 Bible, I incorrectly stated that the default location for changes to the QAT is Normal.dotm. If you read that and believed it, then you might’ve scratched your head ponderously if you ever deleted or renamed Normal.dotm (which is often done to try to resolve problems). That’s because when you delete or rename Normal.dotm, your custom QAT is not affected.
The reason, pointed out by reader Alan Gorski, is that changes to the default QAT are NOT stored in Normal.dot. Instead, they are stored in WORD.QAT. If you use Vista, the default location is C:\Users\[username]\AppData\Local\Microsoft\Office. In Windows XP, it’s C:\Documents and Settings\[username]\Local Settings\Application Data\Microsoft\Office.
You can save QAT changes to Normal.dotm by editing it, then setting it as the storage location when customizing the QAT, as shown here:
This is basically pointless, however, since anything you add just to Normal.dotm will then be appended to the usual QAT. This is true not only when Normal.dotm is being edited directly, but when any other document (regardless of the underlying template) is being edited, as well.